Desktop Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱256,000 - ₱448,000
About the Role

We are seeking a Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing 1st and 2nd level technical support to customers and team members.

Key Responsibilities:

  • Providing telephone and face-to-face technical support to users regarding desktop issues.
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate log entries of faults with resolution and contact details.
  • Maintaining accurate log entries of all times whilst on shift.
  • Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
  • Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
  • Providing an effective interface between users and service providers, supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
  • Participating in ongoing team training.
Requirements
  • At least 2 - 3 years of relevant IT experience coupled with relevant tertiary qualifications.
  • Sound technical knowledge of desktop hardware and both standard and customised software.
  • Sound analytical and problem-solving skills.
  • Good time management and communication skills.
  • Ability to manage multiple problems at once and prioritise issues.
  • Strong customer service focus.
  • Sound knowledge of the organisation's Standard Operating Environment (SOE)
  • Excellent English communication skills, written and verbal
What We Offer
  • Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
  • Career Growth & Development: Work alongside international clients and gain valuable experience.
  • Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding
  • Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

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