Advanced Technology Support Specialist

3 days ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time $6,500 - $6,870

This is a technical specialist role focused on providing advanced support and troubleshooting services.

Key Responsibilities:
  • Tier 2 Support & Troubleshooting: Handle escalated issues from lower-level support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management: Manage and resolve incidents and service requests using IT service management tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across directory services, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and IT asset management for asset handling.
  • Collaboration & Escalation: Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
Requirements:
  • Experience supporting and managing identity access management platforms, including Universal Directory, Single Sign-On, Multi-Factor Authentication, and application assignments.
  • Familiarity with enterprise applications such as Microsoft Office 365, Mobile Device Management, Kandji, Microsoft Exchange, Google Workspace, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of Security Assertion Markup Language, System for Cross-Domain Identity Management, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, operating system configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.

The ideal candidate will possess excellent communication and analytical skills, with the ability to work effectively in a team-oriented environment.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Apply today and take the first step towards a rewarding career as a Technical Specialist

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