Remote Systems Support Professional

2 days ago

San Juan, National Capital Region, Philippines beBeeDesktop Full time ₱350,000 - ₱450,000
Job Description\

As a Desktop Support Specialist, you will provide technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies. This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.\\

Key Responsibilities include:\\

  • \
  • Technical Support: Provide remote technical support to end-users for desktop hardware, software, and network-related issues.\
  • System Configuration and Maintenance: Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.\
  • User Assistance and Training: Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.\
  • Incident Management: Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.\
  • Security and Compliance: Ensure all desktop systems comply with company security policies and standards.\

    Required Skills and Qualifications\

Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience: Proven experience in a desktop support or technical support role, preferably in a remote capacity. Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).

Technical Skills: Proficient in Windows and macOS operating systems. Strong knowledge of Microsoft Office Suite and other common desktop applications. Understanding of networking concepts, including TCP/IP, DNS, and DHCP. Experience with Active Directory and user account management. Basic knowledge of hardware components and troubleshooting techniques.

Soft Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving and analytical abilities. Ability to work independently and manage time effectively in a remote work environment. Customer-focused with a commitment to providing high-quality support.

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