Customer Experience Strategist

11 hours ago

Batangas, Calabarzon, Philippines beBeeOnboarding Full time $98,765 - $123,456

Immerse yourself in a transformative journey where technology meets hospitality. Our cutting-edge platform empowers properties across the globe, processing billions of bookings annually.

At the forefront of this revolution, we're seeking a seasoned Onboarding Coach to join our Customer Onboarding Team. As a key player, you'll be instrumental in implementing our innovative messaging platform and tailoring it to meet the unique needs of our clients.

We're a close-knit team united by our passion for excellence and customer satisfaction. Our collaborative environment fosters open communication, ensuring seamless onboarding experiences for our customers.

If you're ready to drive meaningful change and be part of an exciting journey, we'd love to have you on board

Key Responsibilities:

  • Deliver expert guidance and support to clients via video, phone, and email, empowering them to maximize the potential of our platform.
  • Prioritize and resolve customer inquiries and escalated issues, providing swift resolutions that exceed expectations.
  • Collaborate with Sales teams to define success metrics, demonstrate return on investment, and drive retention strategies.
  • Foster strong client relationships, cultivating loyalty and promoting product adoption through exceptional service.
  • Maintain a deep understanding of our products and customer needs, leveraging this expertise to inform training materials and system updates.
  • Analyze activities in Salesforce, gather feedback, and share insights to drive product improvements.

What Sets You Up for Success:

  • Synthesize complex information into clear, concise messages, effectively communicating product offerings to internal teams.
  • Share customer insights and opportunities across departments to drive alignment and inform strategic decisions.
  • Manage multiple projects or accounts with agility and proactive skills, prioritizing tasks to achieve optimal results.
  • Empower clients to become self-sufficient during onboarding and beyond, delivering exceptional communication with empathy and a customer-focused approach.
  • Bring at least 1 year of hospitality experience in roles like Front Desk or Revenue Manager, with a minimum of 2 years of relevant industry experience in customer-facing positions.

Bonus Skills to Stand Out (Optional):

  • English, Portuguese, Spanish, Thai, or Tagalog language proficiency
  • Project Management certification

A Culture of Inclusion

We celebrate the diversity of our global team, fostering an inclusive environment where everyone feels valued and respected. We welcome candidates from all walks of life and are committed to creating a workplace that reflects the communities we serve.

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