Technical Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱280,193 - ₱442,171
Technical Support Representative Job Summary

This position is for a technical support representative who will be the primary interface for customers' hardware and software technical assistance.

The successful candidate will have strong communication and customer relationship skills, as well as the ability to work independently and make sound judgments.

Key Responsibilities:

  • Provide first level technical assistance to customers, catering inquiries related to hardware, software applications and operating systems.
  • Manage the daily workload through an incident tracking system and record problem resolution into a knowledge management system.
  • Collaborate with field and divisional groups, create process documentation and participate in continuous improvement work.

Required Skills and Qualifications:

  • Bachelor's degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other relevant fields.
  • Minimum 1-year technical experience.
  • Strong organizational and critical thinking skills.
  • Excellent phone, verbal and written communication skills.

Benefits:

  • Opportunity to work on shifting schedule, including night shift.
  • Possibility of working from home, subject to business requirements and employee performance.

Other Opportunities:

  • Collaborative team environment.
  • Continuous learning and professional development opportunities.

We Are Looking For:

  • An individual who shares our passion and determination.
  • A team player with strong communication and interpersonal skills.
  • A person with a willingness to learn and grow with the company.

How To Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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