Technical Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱18,000 - ₱24,900

Technical professionals seeking a dynamic project-based opportunity will find this role appealing. The successful candidate will provide exceptional customer service and technical support to clients, utilizing excellent communication and problem-solving skills.

Responsibilities:
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Providing technical support and assistance to customers in a courteous and effective manner
  • Resolving customer issues and escalating complex problems to the appropriate department
  • Assisting customers in setting up and troubleshooting technical issues with software and hardware

The ideal candidate will possess a strong analytical mindset, attention to detail, and a positive attitude towards work. They will also be empathetic towards customers and able to work calmly under pressure.

Requirements:
  • More than 1 year of technical support experience
  • Open to flexible or shifting schedules to support our clients
  • Excellent English communication skills (oral and written)
  • A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting
  • A creative thinker to develop new ideas and solutions that would help improve processes/workflows
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Basic technical support background
  • Experience in answering chats, emails, and calls
  • A willingness to learn and adapt to new technologies and procedures
About Us:

We are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

  • Technical Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $65,000

    Job Title: Technical Support SpecialistThe Technical Support Specialist plays a critical role in delivering high-quality technical support by resolving complex hardware and software issues. This role involves deploying new or replacement IT equipment in alignment with company standards and adhering to ITIL framework principles for effective incident and...

  • Support Technical Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeetechnical Full time $60,000 - $90,000

    We are seeking a skilled Technical Support Specialist to join our growing team. In this role, you will be the bridge between our customers, support teams, and developers, ensuring timely and accurate resolutions for our clients.

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱2,400,000 - ₱4,800,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to fill this position. The ideal candidate will be responsible for providing timely, correct, and complete technical solutions to clients via call, chat, and/or email.About the Role:Provide technical assistance via phone, chat, and/or email for high-value clients in a 24/7...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱5,500,000 - ₱8,500,000

    Job OverviewWe are seeking an ambitious and detail-oriented professional to support our team as a Technical Support Specialist. This role involves managing records, handling low-level administrative tasks, and supporting workflow automation using tools such as N8N, Zapier, or Make.com.The ideal candidate will have strong English communication skills,...

  • Remote Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeetechnical Full time ₱6,000 - ₱7,200

    Job Role Summary:Technical Support SpecialistWe are looking for a skilled Technical Support Specialist to provide exceptional remote support to our customers. This role involves managing and resolving technical issues, updating support tickets, and documenting processes.Key Responsibilities:Manage and update support tickets in a timely manner.Troubleshoot...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time $30,000 - $45,000

    Technical Support SpecialistThis is a unique opportunity to provide technical support for a leading software company.Key Responsibilities:Customer Support: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.Request Processing: Receive and process incoming support requests, ensuring...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time $35,000 - $45,000

    Job Overview:We are seeking a dedicated and skilled technical support specialist to provide first-level assistance for technical issues in our contact center.The ideal candidate will possess excellent communication skills, be able to troubleshoot hardware, software, and connectivity problems, and be proficient in English and Spanish.Main...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Contact Center Support RoleAt our organization, we seek a detail-oriented and customer-focused technical support specialist to provide initial assistance for technical issues in our contact center.Respond to technical support inquiries from customers via phone, email, or chat platforms.Analyze hardware, software, and connectivity problems to identify...

  • AppSheet Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines RemoteVA Full time

    OverviewAre you a problem-solver with a knack for low-code/no-code platforms? RemoteVA PH is actively seeking a Technical Support Specialist with expertise in AppSheet to join our growing team If you're experienced in AppSheet development and enjoy supporting and troubleshooting smart business solutions, this is the perfect role for you.Job DescriptionAs an...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱100,000

    Job OpportunityWe are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for various clients across industries.The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...