Customer Support Manager

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeDiversity Full time ₱300,000 - ₱600,000
About Us

Trafilea is a rapidly growing global Tech E-commerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

We focus on data-driven strategies to scale our businesses and create high-quality products and services that enhance the customer experience.

Our team fosters a culture of collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth.

We offer a remote-first approach allowing you to work from anywhere in the world with a diverse and talented team worldwide.

The Role

We are seeking a Zendesk Admin & AI Specialist to effectively oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.

Responsibilities
  • Zendesk Certified Administrator (Required)
  • Expertise in Zendesk automation, triggers, and queue management
  • Experience with Zendesk AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements
What We Offer
  • Growth and development opportunities both professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits package including remote work, paid holidays, learning subsidies, and more

Recognized by Forbes and FlexJobs as one of the Top Companies for Remote Workers. Apply now.



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