
Customer Support Manager
1 week ago
Trafilea is a rapidly growing global Tech E-commerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors.
We focus on data-driven strategies to scale our businesses and create high-quality products and services that enhance the customer experience.
Our team fosters a culture of collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth.
We offer a remote-first approach allowing you to work from anywhere in the world with a diverse and talented team worldwide.
The RoleWe are seeking a Zendesk Admin & AI Specialist to effectively oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.
Responsibilities- Zendesk Certified Administrator (Required)
- Expertise in Zendesk automation, triggers, and queue management
- Experience with Zendesk AI setup and integrations
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Proficiency in reporting and presentation creation
- Ability to document workflows and suggest process improvements
- Growth and development opportunities both professionally and personally
- A safe, inclusive space that values diversity, equity, and inclusion
- Openness to new ideas and initiatives
- Comprehensive benefits package including remote work, paid holidays, learning subsidies, and more
Recognized by Forbes and FlexJobs as one of the Top Companies for Remote Workers. Apply now.
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