Patient Service Associate
2 days ago
A Patient Services Associate is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing them and listening to their concerns.
Duties and Responsibilities- Answer incoming calls according to established protocols.
- Assist patients in resolving their queries and concerns.
- Collect patients' outstanding balances.
- Provide support to third-party entities, such as insurance companies.
- Place outbound collection calls according to procedure.
- Assist patients with billing queries and concerns.
- Maintain confidentiality and adhere to HIPAA guidelines.
- Work collaboratively with the team to achieve departmental and company goals.
- Ensure punctuality and maintain a good attendance record.
- Preferably a college graduate or at least 2 years of college education.
- Degrees and courses related to the medical field are advantageous.
- Strong written and verbal communication skills are essential.
- The ability to work independently with minimal supervision.
- Confidentiality is crucial when handling sensitive information.
- Able to perform basic mathematical calculations.
- Detail-oriented and organized.
- Proficient in using email software.
- A highly motivated individual who can work effectively in a team environment.
- Must be flexible with their schedule.
- Fully remote role offering flexibility.
- Competitive benefits package including insurance and lifestyle rewards.
- Opportunity to work with a passionate global team making an impact in the industry.
- Seniority level: Entry-level position.
- Employment type: Full-time.
- Job function: Healthcare provider.
- Industry: Outsourcing and consulting services.
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