Patient Service Representative

1 day ago

Angeles City, Central Luzon, Philippines beBeePatient Full time $40,000 - $70,000

Job Opportunity:

We are seeking a professional to serve as the initial point of contact for patients calling our service. As a key member of our team, you will provide exceptional customer service, gather patient information, and schedule appointments with our medical team.

Main Responsibilities:

  • Answer and manage intake phone calls from patients in a friendly and professional manner
  • Collect initial information from patients, including personal details and symptoms or chief complaints
  • Schedule same-day or urgent appointments based on patient needs
  • Coordinate appointment times with our medical team and input details into our scheduling system
  • Determine and assign the appropriate doctor for each case based on patient symptoms, location, and timing
  • Communicate with doctors to confirm their availability and provide them with necessary patient details
  • Send out confirmation details and informative follow-ups to patients and doctors
  • Follow up with patients and doctors after appointments to confirm issues were addressed and services were satisfactory
  • Proactively manage and resolve logistical issues that may occur during the intake or appointment process

Required Skills and Qualifications:

  • 1+ years of experience in a customer service, patient intake, or call center role
  • Excellent communication skills, with a clear speaking voice and strong written communication
  • Able to convey information calmly and effectively to patients who may be anxious or in distress
  • Empathy, patience, and professionalism in every interaction
  • Culturally sensitive and able to build trust with a diverse patient population
  • Exceptional multitasking and organizational abilities
  • Comfortable using technology to facilitate workflow, with experience in electronic medical record systems, scheduling software, or CRM tools preferred
  • Ability to troubleshoot minor tech issues independently

Work Environment:

  • Remote work setup with a dependable high-speed internet connection and a quiet, professional environment
  • Self-discipline to work remotely and follow U.S. timezone hours reliably

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