Remote Guest Experience Team Lead

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeGrowth Full time ₱2,500,000 - ₱4,000,000
Guest Experience Manager

We are seeking an exceptional Guest Experience Manager to join our team. In this role, you will be responsible for managing a remote guest experience team, handling guest inquiries, resolving in-the-moment issues, and coordinating with operations to ensure apartments are guest-ready.


The ideal candidate will have 3+ years of service industry experience and 2+ years of management experience, managing a customer service team, call center, or other applicable management experience. Strong analytical, strategic, and collaborative skills are essential, as well as the ability to write SOPs (standard operating procedures) and provide process improvements.


Responsibilities:
  • Manage a team of guest experience specialists to ensure exceptional service delivery during each shift.
  • Work collaboratively with the team to resolve escalated guest issues quickly and to mutually beneficial outcomes.
  • Oversee guest communications and personalized service; providing support via phone, SMS, WhatsApp, chat, and email.
  • Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability.

Qualifications:
  • 3+ years of service industry experience.
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience.
  • Effective communication and organizational skills.
  • Strong analytical, strategic, and collaborative skills.
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements.

Benefits:
  • Opportunity to work in a dynamic and innovative environment.
  • Collaborative team atmosphere.
  • Professional growth and development opportunities.

About Us:

We are a leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers.


We believe in providing a high-quality, digitally forward experience to guests while improving the profitability of hospitality assets. Our goal is to create a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.


We are an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law.

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