Food and Beverage Account Manager
4 days ago
About Us
At foodpanda, our mission is to be the most loved everyday food and groceries destination. We're not just a food delivery platform - we're a team of passionate individuals driven by technology to create solutions that bring joy to our customers.
Our Story
We started as a small team with a big dream: to revolutionize the way people order food online. Today, we operate in over 400 cities across 11 markets, serving millions of customers daily. Our journey has been marked by innovation, growth, and a relentless pursuit of excellence.
Your Role
We're looking for an Account Management Associate to join our team in Metro Manila. As a key member of our team, you'll be responsible for managing and enhancing relationships with partner restaurant chains, negotiating deals and marketing ads, ensuring high customer satisfaction, and improving aftersales processes.
Your Responsibilities
- Relationship Building: Build and maintain strong relationships with 50-80 partner restaurant chains, fostering open communication and trust.
- Negotiation and Sales: Negotiate exclusive deals and marketing ads with top partner restaurants to drive sales growth while preserving relationship quality.
- Customer Satisfaction: Ensure all partner restaurants deliver exceptional customer experiences, providing feedback and coaching to improve performance.
- Aftersales Support: Offer proactive support to partner restaurants, addressing any issues they may face on our platform, devices, or operational matters.
Your Requirements
- Bachelor's degree graduate.
- Preferably 1-3 years lead or account management experience, preferably in the food and beverages industry.
- Excellent interpersonal and communication skills, with strong negotiation and conflict resolution abilities.
- A passion for working with local restaurants and convincing people.
- High level of endurance and perseverance in following up with partner restaurants.
- Pleasant personality, high energy, and commitment to excellence.
- Ability to work efficiently and effectively, prioritizing tasks and managing multiple projects.
- Team player with strong self-motivation and independence.
- Strong interest in building lasting relationships with clients.
- Proficiency in English, Filipino, Visayan, and Local dialect required.
What We Offer
We provide:
- A dynamic, supportive work environment that fosters growth and development.
- Ongoing training and professional development opportunities to enhance your skills.
- A collaborative team atmosphere with regular social events and activities.
- Diversity and inclusion initiatives that celebrate our differences and promote a culture of respect.
- Responsibility and autonomy from day one in a fast-paced and innovative company.
- Recognition and rewards for top performers, welcoming new colleagues, and sharing delicious food together.
- A competitive compensation package, comprehensive benefits, and ongoing learning opportunities.
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