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Food and Beverage IT Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Royal Caribbean Group Full time

We are seeking a skilled and dedicated Food and Beverage IT Support Specialist to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the Food & Beverage Team.

Key Responsibilities:
  1. The successful candidate will provide technical support and maintenance for Food & Beverage applications.
  2. They will troubleshoot application issues to ensure smooth and efficient operations.
  3. They will collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance.
  4. They will conduct training sessions for onboard staff to ensure effective use of Food & Beverage applications.
  5. They will monitor application performance and system health, performing regular updates and maintenance.
  6. They will liaise with the shipboard IT department and business stakeholders to manage application upgrades and support contracts.
  7. They will assist in the development and implementation of new features and functionalities to meet operational needs.

The ideal candidate will have 2-4 years of prior Application Support experience and a Bachelor's degree in computer science or a related technical discipline. They will also possess excellent problem-solving skills, effective communication and interpersonal skills, and the ability to work in a fast-paced dynamic environment.