Service Leader

4 days ago


Manila, National Capital Region, Philippines Shangri-La Group Full time

Shangri-La, Manila's commitment to excellence extends to its dining options. The five-star deluxe city-resort convention hotel in Ortigas Center is the perfect venue for guests seeking an upscale food and beverage experience.

Our ideal candidate:

We are looking for a dedicated Service Leader - Food and Beverage (Lobby Lounge) who can elevate our guests' experience. If you possess a passion for Food & Beverage and believe in teamwork, we want to hear from you

About the role:

As a Service Leader - Food and Beverage (Lobby Lounge), your primary objective will be to maximize profits while maintaining exceptional food and beverage quality and ensuring customer satisfaction. You will work closely with the manager to ensure seamless F&B service operations, collaborating on tasks such as order management, team motivation, and guest interaction.

  • Main Responsibilities: Ensure high-quality service standards, motivate team members, handle guest complaints effectively, and consistently look for ways to increase satisfaction levels from all perspectives.
  • Daily Operations: Assist the Service Manager in managing restaurant operations, including but not limited to, monthly forecasting, weekly schedules, and profitability evaluations.

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