Lead Generation and Administration Assistant

21 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $43,840 - $46,120

Our company is seeking a highly skilled Bilingual French/English Lead Generation and Administration Assistant to fill this position.

Job Description:
  • We are looking for an individual with excellent communication skills, both written and verbal, who can work independently with a fast and reliable internet connection.
  • The ideal candidate will possess strong organizational efficiency, self-motivation, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
  1. Manage inbound and outbound calls with customers and potential leads
  2. Assist in lead generation and consultation booking
  3. Provide exceptional customer support through various communication channels
  4. Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations
  5. Work closely with team members to follow up on leads and ensure client satisfaction
  6. Identify upselling opportunities by recommending relevant services that meet customer needs
  7. Perform accurate data entry to ensure customer records are always up-to-date in our system
  8. Leave detailed notes in client files for every interaction
  9. Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
  10. Assess customer needs and offer tailored solutions or services to enhance their experience
Requirements:
  • Fluency in English and French is required
  • Strong English communication skills, including the ability to understand a variety of accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
  • General computer proficiency is required
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center)
  • Self-motivated, outgoing, resourceful, and coachable
  • Strong time-management skills
  • Previous experience in customer service or similar roles is preferred

The successful candidate will be able to provide exceptional customer experiences and have the ability to work effectively in a fast-paced environment.

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