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Strategic Client Liaison
2 weeks ago
Maintain a deep understanding of clients and their business objectives, leveraging this insight to align with the company's operational and support strategies.
In partnership with internal and external clients, the ideal candidate should be able to identify processes, procedures, tools, and technology enhancements to improve both agent and customer experiences.
The selected individual will be responsible for accurate and timely invoicing in partnership with internal and external clients.
Skillfully analyze and develop creative ways to increase revenue, remove costs, and create efficiencies in existing contracts.
Key Qualifications:
- Bachelor's degree in any Business course.
- At least 3-5 years experience as Account Manager in a BPO Company.
- Will to work on fixed night shifts.
- Onsite presence.
- Ability to start immediately.
In partnership with internal and external stakeholders, the Account Manager should seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
