
Elite Client Liaison
1 day ago
Frontline Client Liaison
">- Expertise in building rapport with discerning clients via multiple communication channels is a must.
- Fine-tuning your interpersonal skills to foster trust and empathy will serve you well in this role.
- Act as the main point of contact for assigned clients, utilizing verbal and written communication to address concerns and provide solutions.
- Accurately document all client interactions in designated software systems, ensuring seamless knowledge transfer between shifts.
- Stay organized and manage competing priorities with ease, adapting to changing circumstances as needed.
- Upskill through regular training sessions to remain aligned with SOPs and client-centric strategies.
Key Qualifications:
">- 3+ years of experience working in a client-facing capacity.
- Demonstrated ability to navigate complex client relationships while maintaining professionalism and composure.
- Proven track record of successfully resolving high-priority issues with minimal supervision.
- Excellent English language proficiency (written and spoken).
- Strong analytical and problem-solving skills, with an emphasis on efficiency and results-driven decision making.
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