Client Liaison Specialist

2 days ago


Caloocan City, National Capital Region, Philippines beBeeClient Full time ₱3,000 - ₱5,000

We are seeking a seasoned Client Liaison to manage our dynamic client roster. This critical role is accountable for delivering premium customer service via live chat, voice, and email.

Responsibilities
  • Serve as the primary point of contact for assigned clients across various communication platforms.
  • Effectively handle sensitive feedback and high-stakes interactions with tact and professionalism.
  • Resolve issues directly when feasible; escalate critical concerns with comprehensive context.
  • Adapt tone and language to align with client personalities while maintaining brand voice standards.
  • Document all client interactions in designated project management tools.
  • Track onboarding progress, status reports, and contract communications.
  • Collaborate with internal teams to ensure seamless client experience.
  • Maintain a 10-minute maximum response time during working hours.
Work Schedule

12-hour shifts | Rotating rest days (no weekends off)

Working Hours

8 AM – 5 PM Central Time

Requirements
  • Minimum 3 years' experience in a client-facing role (chat, phone, email).
  • Proven track record of handling VIP or high-profile clients.
  • Exceptional written and verbal English communication skills.
  • Ability to manage demanding personalities and de-escalate tense situations.
  • Strong organizational skills and attention to detail.
  • Comfortable with 12-hour shifts and rotating rest days.
  • Proficient in using ClickUp, Google Workspace, Zoom, and other related technologies.


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