Digital Customer Experience Representative

12 hours ago


Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱5,940,000 - ₱8,640,000
Customer Service Associate Job Description

The Customer Service Associate plays a vital role in ensuring customer satisfaction and retention by digitally resolving customer issues with professionalism and integrity.

Job Responsibilities:
  • Resolve customer inquiries and issues efficiently, providing timely and effective solutions to maintain high customer satisfaction levels.
Requirements and Qualifications:
  • Excellent communication and customer service skills in English and Vietnamese.
  • A minimum of 3 years of experience in an international contact center environment.
  • Strong technical knowledge and troubleshooting skills, with proficiency in Excel and other MS Office tools.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to delivering exceptional customer experiences and building strong relationships.
  • Ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision-making abilities.
  • Capacity to adapt quickly to changing circumstances.
Benefits and Opportunities:

As a key member of our team, you will have the opportunity to develop your skills and expertise in customer service, working with a diverse range of customers and colleagues.



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