Claims Estimator

2 days ago


Makati City, National Capital Region, Philippines beBeeEstimator Full time $12,800 - $20,800
Job Description

The position of Insurance Support Specialist requires an individual to provide full-time assistance in insurance estimating. The successful candidate will produce accurate Xactimate estimates, interpret scopes of loss, and manage communications with adjusters.

Key Responsibilities
  • Prepare and review Xactimate estimates for roof repairs and replacements.
  • Verify line items, quantities, and pricing against scopes of loss.
  • Update estimates after adjuster meetings and re-submissions as needed.
  • Read, analyze and extract action items from scopes of loss (SOL).
  • Track and follow up on SOL releases; ensure SOLs are attached to the correct claims.
  • Escalate and document discrepancies between SOL and on-site findings.
  • Schedule and participate in desk/phone/video adjuster meetings.
  • Liaise with adjusters to clarify scope, coverage, and payment details.
  • Document meeting outcomes and next steps; ensure timely follow-up.
  • Maintain accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system.
  • Provide daily/weekly updates to managers on outstanding adjuster actions and SOL releases.
  • Assist with ad hoc reporting to improve turnaround and client satisfaction.
Requirements
  • Xactimate proficiency.
  • Familiarity with insurance claim processes and SOL documents.
  • Comfortable using phone/video conferencing, CRM / claim tracking systems, and basic office tools.
  • Calm under pressure and effective at de-escalation and negotiation.
  • Excellent English communication skills and ability to work 40 hours a week.

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