Technical Support Associate

3 days ago

Makati City, National Capital Region, Philippines beBeeCloud Full time ₱800,000 - ₱1,200,000
Support Professional

We are looking for a highly skilled Support Professional to join our team. The successful candidate will be responsible for resolving day-to-day support-related issues for our clients, ensuring that customer requests are attended to promptly while following appropriate procedures.

The ideal candidate will have experience working with cloud technologies, business continuity, and IT infrastructure components such as virtualization, networking, and Data Center Services. Strong communication, problem-solving, and organizational skills are essential for this role.

  • Main Responsibilities:
  • Resolve technical tickets related to cloud, server, and back-up services
  • Work with support teams to plan resource availability and distribution of work
  • Provide concise and effective communication to clients
  • Assist in mentoring and training junior engineers
  • Participate in an after-hours On-Call support rotation

Requirements:

  • Basic Qualifications:
  • 2 – 3 years of combined experience in cloud technologies or business continuity
  • Deep knowledge of IT infrastructure components such as virtualization, networking, and Data Center Services
  • Familiarity with technologies including Windows, Linux, Firewalls, Veeam, VMware, Zerto, and storage systems
  • Strong time management and prioritization skills

Benefits:

  • Promote career growth and learning opportunities
  • Annual performance-based merit increases and employee recognition
  • 20 PTO credits annually
  • Vision and life insurance

Disclaimer:This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our organization.

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