Associate Platform Technical Analyst

Associate Platform Technical Analyst page is loaded

Location: Quezon City | Employment Type: Full-time | Posted on: Yesterday | Application deadline: December 31, 2025 (More than 30 days remaining to apply) | Job requisition ID: JR25051831

The Associate Platform Technical Analyst will be part of the Global Actuarial IT Support (GAITS) and will be responsible for providing service and support to the Actuarial Business, Systems, and Platforms. We are looking for someone with strong analytical skills and solid operational & vendor management experience to support the IT needs and requirements, non-production and production fixes of the application. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe.

Position Responsibilities:

• Assist in performing system checks and platform component upgrades.
• Provide 1st level support for infrastructure-related issues; perform root cause analysis and implement solutions to prevent recurrence.
• Leverage the catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform.
• Assist in ensuring that infrastructure solutions comply with security standards and regulatory requirements.
• Help monitor system performance and make recommendations for improvements to ensure high availability and scalability.
• Collaborate with other teams to provide application monitoring strategy.
• Assist in the build of new application monitors, dashboards, and creative solutions.
• Help maintain comprehensive and up-to-date documentation of infrastructure configurations, processes, and procedures.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
• 1 to 2 years' experience supporting applications in production environments running on Windows.
• Basic experience or knowledge of Microsoft Azure, Windows Servers, and basic network troubleshooting.
• Basic knowledge of Service Management Tools (ServiceNow, SM9, etc.).
• Basic understanding of change & release management, ITIL4 & project management.
• Relevant experience working in DevOps organizations or familiarity with DevOps principles.
• Scripting skills in languages such as Python, Bash, or PowerShell.
• Basic knowledge of networking, security best practices, and infrastructure monitoring.
• Amenable to work in UP Ayala Technohub (Quezon City).
• Amenable to work in a hybrid setup (3x a week onsite).
• Amenable to work in any shift schedule assigned (rotating shifts, flexible depending on business needs).
• Amenable to work on weekends/holidays depending on business needs.

Preferred Qualifications:

• Understanding of the software development lifecycle.
• Understanding of how technology supports Manulife's business strategy.
• Collaborative attitude, willingness to work with team members.
• Constantly learning from both successes and failures.
• Good verbal and written communication skills; able to articulate technical vision, possibilities, and outcomes effectively.
• Good organizational, multi-tasking, and time management skills.
• Strong drive to meet service targets and SLAs.
• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information.
• Ability to work independently and as part of a team.

What we offer:

• Empowerment to learn and grow your career.
• Recognition and support in a flexible environment emphasizing well-being and inclusion.
• Support in shaping your future as part of our global team.

About Manulife and John Hancock

Manulife Financial is a global leader in financial services, helping people make decisions easier and live better. Learn more at www.manulife.com.

Manulife is an equal opportunity employer

We value diversity and are committed to creating an inclusive environment. We ensure fair recruitment, retention, promotion, and compensation practices without discrimination based on race, ethnicity, gender, age, disability, or any other protected characteristic.

We prioritize eliminating barriers to equal employment access. For reasonable accommodation requests during recruitment, contact recruitment@manulife.com.

Work modalities: Hybrid