Application Support and Resolution Expert
3 days ago
The role of Client Technology Representative I involves providing initial technical support for CWT clients.
Main Duties:
- Respond to initial technical queries from clients via phone and email.
- Maintain accurate records of incidents using online case management tools.
- Analyze and resolve technical issues to prevent further complications.
- Verify the effectiveness of resolutions through rigorous testing.
- Ensure timely responses to client inquiries within agreed service levels.
- Prioritize complex cases for escalation to senior support teams.
Required Proficiencies:
- Minimum 1-2 years of experience in Technical Support or Customer Service roles.
- Skillful handling of multiple calls and emails simultaneously.
- Background in managing travel-related accounts (preferable).
- Proficiency in the English language is necessary.
Key Competencies:
- Adaptability and eagerness to learn new IT support skills.
- Superior questioning and active listening skills.
- Basic troubleshooting skills.
- Critical thinking and analytical abilities.
- Teamwork in a culturally diverse environment.
- Exceptional communication skills (written and verbal).
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