Application Support and Resolution Expert

3 days ago


Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

The role of Client Technology Representative I involves providing initial technical support for CWT clients.

Main Duties:

  1. Respond to initial technical queries from clients via phone and email.
  2. Maintain accurate records of incidents using online case management tools.
  3. Analyze and resolve technical issues to prevent further complications.
  4. Verify the effectiveness of resolutions through rigorous testing.
  5. Ensure timely responses to client inquiries within agreed service levels.
  6. Prioritize complex cases for escalation to senior support teams.

Required Proficiencies:

  • Minimum 1-2 years of experience in Technical Support or Customer Service roles.
  • Skillful handling of multiple calls and emails simultaneously.
  • Background in managing travel-related accounts (preferable).
  • Proficiency in the English language is necessary.

Key Competencies:

  • Adaptability and eagerness to learn new IT support skills.
  • Superior questioning and active listening skills.
  • Basic troubleshooting skills.
  • Critical thinking and analytical abilities.
  • Teamwork in a culturally diverse environment.
  • Exceptional communication skills (written and verbal).


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