Dedicated Customer Service Professional Wanted

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Job Overview

We are seeking a skilled and customer-focused Remote Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences through proactive communication and effective problem-solving.


Responsibilities:
  • Handle inbound and outbound calls with professionalism and efficiency.
  • Resolve customer issues on the first call through effective analysis and resolution.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions and process claims accurately.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:
  • Competitive compensation package.
  • Opportunities for growth and promotion.
  • Career development and training programs.
  • Flexible work arrangements and work-life balance initiatives.
  • Employee recognition and rewards programs.

Physical Requirements:

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Diversity and Equality:

At our company, we value diversity and strive to create an inclusive work environment where all employees feel valued and respected. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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