Customer Service Professional

1 day ago


Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full time

At Interactech Solutions Inc, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a CSR - Non Voice, you will play a vital role in providing exceptional customer experiences through professional assistance, prompt issue resolution, and effective communication.

Job Description:

We are looking for a talented individual who can work closely with various departments, ensuring seamless collaboration and efficient issue resolution. Your key responsibilities will include:

  • Providing further assistance to all incoming concerns, requests, or feedback from customers in a professional manner on a daily basis
  • Escalating customer concerns in a timely and accordance-based manner, as per the SOP provided by the company
  • Ensuring accurate and correct information sharing with customers, aligning with their inquiries and concerns
  • Working closely with various departments as a good team player
  • Following up promptly regarding customer issues or concerns with related departments
  • Promoting the company's latest products and promotions through various forms of communication
  • Performing general administrative tasks, including reporting and documentation
  • Ensuring the protection of the Company client database at all times, preventing disclosure to outsiders internally or externally

Requirements:

To be successful in this role, you should possess the following qualifications:

  • Minimum High School Graduates
  • Strong English and Tagalog communication skills (Oral / Written / Listening)
  • Previous working experience in the Customer Service industry is an added advantage
  • Willingness to work on weekends and public holidays
  • Flexibility to work on shifting schedules

Benefits:

We offer a competitive compensation package and opportunities for growth and development within our organization.



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