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Customer Service Representative
2 weeks ago
At NEKSJOB, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in handling large volumes of customer inquiries and providing timely resolutions.
About Us:
NEKSJOB is a dynamic organization dedicated to excellence in customer service. Our team is passionate about ensuring that every interaction with our clients is positive and memorable.
Job Summary:
We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a strong commitment to customer satisfaction.
Responsibilities:
• Handle customer calls, emails, and chats in a professional and courteous manner
• Resolve customer complaints and concerns in a timely and effective manner
• Provide product information and demonstrations as needed
• Collaborate with internal teams to resolve complex customer issues
• Continuously improve customer service processes and procedures
Requirements:
• At least 1 year of experience in a call center environment or equivalent experience
• High school graduate (or equivalent)
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Reside in Cebu, Philippines
What We Offer:
• Competitive salary and performance bonuses
• Exciting opportunities for career advancement and professional growth
• Comprehensive healthcare benefits
• A dynamic and supportive work environment
