VIP Client Liaison

2 days ago

Angeles City, Central Luzon, Philippines beBeeClient Full time ₱700,000 - ₱1,000,000
Elite Client Service Representative

We are seeking an exceptional Elite Client Service Representative to maintain elite service standards for our esteemed clients. This role requires a high level of communication skills, empathy, and professionalism to manage real-time interactions via various channels.

Main Responsibilities:
  • Primary contact for assigned clients via multiple platforms
  • Handle sensitive feedback and high-value interactions with empathy and professionalism
  • Resolve service issues directly when possible; escalate critical concerns with full context
  • Adapt tone and language to match client personalities while maintaining brand voice
  • Document all client interactions in a centralized system
  • Track onboarding progress, status reports, and contract communications
  • Collaborate with internal teams to meet client needs promptly
  • Maintain a 10-minute maximum response time during working hours
  • Participate in ongoing training to stay aligned with SOPs and client strategies
Requirements:
  • At least 3 years of experience in a client-facing role (chat, phone, email)
  • Experience handling VIP or high-profile clients
  • Exceptional written and verbal English communication skills
  • Proven ability to manage demanding personalities and de-escalate tense situations
  • Strong organizational skills and attention to detail
  • Comfortable with long shifts and rotating rest days
  • Familiarity with ClickUp, Google Workspace, Zoom, Telegram, and other productivity tools

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