High Profile Client Liaison

1 day ago

Tarlac City, Central Luzon, Philippines beBeeClient Full time ₱3,000 - ₱5,000

As a Client Engagement Manager, you will be responsible for building and maintaining strong relationships with our high-profile clients through real-time communication via chat, voice, and email.

Key Responsibilities
  • Act as the primary point of contact for assigned clients via Telegram, WhatsApp, Zoom, and email
  • Provide exceptional service by handling sensitive feedback and high-value interactions with empathy and professionalism
  • Resolve service issues directly when possible; escalate critical concerns with full context
  • Adapt tone and language to match client personalities while maintaining a consistent brand voice
  • Document all client interactions in ClickUp and internal folders
  • Track onboarding progress, status reports, and contract communications
  • Collaborate with internal teams to meet client needs promptly
  • Uphold a 10-minute maximum response time during working hours
  • Participate in ongoing training to stay aligned with SOPs and client strategies
Schedule

12-hour shifts | Rotating rest days (no weekends off)

Time Zone

Central Time zone, 8 AM – 5 PM

Requirements
  • Minimum 3 years of experience in a client-facing role (chat, phone, email)
  • Proven track record of handling VIP or high-profile clients
  • Excellent written and verbal English communication skills
  • Ability to manage demanding personalities and de-escalate tense situations
  • Strong organizational skills and attention to detail
  • Comfortable with 12-hour shifts and rotating rest days
  • Tech-savvy familiar with ClickUp, Google Workspace, Zoom, and other collaborative tools

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