Motor Vehicle Claims Coordinator

1 week ago

Barcelona, Philippines beBeeClaims Full time ₱500,000 - ₱950,000

Job Summary:

The role involves coordinating vehicle repairs and customer communication, providing a high level of service and ensuring smooth claims resolution.

Responsibilities include handling customer calls and leads, managing repair processes, collaborating with internal teams, supporting claims coordination, and maintaining accurate records.

Key skills and qualifications include excellent communication skills, attention to detail, experience in motor vehicle accident insurance or claims, and proficiency in CRM or case management tools.

Benefits include health insurance, leave benefits, and flexible work arrangements.

This is an opportunity to join a collaborative team environment that encourages learning and growth across departments.

  • Deliver exceptional customer service and continuously improve processes
  • Handle inbound and outbound customer calls and leads in a timely manner
  • Maintain lead conversion performance in line with KPIs
  • Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process
  • Collaborate with internal departments to ensure efficient case management
  • Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress
  • Assist in determining liability and initiating recovery from at-fault third-party insurers
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics
  • Update customers throughout the claims process and ensure timely resolution
  • Maintain accurate and up-to-date case records and documentation

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