Auto Glass Claims Examiner

Job Title: Auto Glass Claims Examiner

This exciting opportunity is for an experienced claims examiner to join our team in a remote position. As an Auto Glass Claims Examiner, you will be responsible for reviewing and processing vehicle warranty claims related to auto glass services.

Our ideal candidate will have a strong background in adjudicating warranty claims, with excellent communication and organizational skills. You will work closely with customers, technicians, and other stakeholders to resolve claims efficiently and effectively.

• Review and process incoming warranty claims for auto glass services, including water leaks, air leaks, molding issues, and possible cracks.
• Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
• Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
• Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
• Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
• Document all interactions and outcomes accurately in our CRM system.

• Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
• Experience in the auto glass industry is a strong plus.
• Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
• Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
• Strong decision-making skills with the ability to balance customer satisfaction with company policies.
• Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
• Proficient in CRM software and remote communication tools.

We are a nationwide leader in auto glass replacement and repair, serving thousands of customers across the country each month. We are committed to delivering exceptional service and stand behind every job we complete.