Merchandise Claims Specialist

1 week ago


Barcelona, Philippines beBeeResolution Full time ₱35,000
Claims Resolution Specialist

The ideal candidate will be responsible for investigating and resolving customer claims related to promotional merchandise.

Key Responsibilities:
  • Manage and investigate incoming customer claims, including but not limited to imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.
  • Collaborate with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.
  • Communicate with customers professionally and empathetically throughout the claims process. Provide updates, explain investigation findings, and present resolution options.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.
  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.
Requirements:
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills.
  • Excellent verbal and written communication abilities.
  • Ability to handle sensitive situations with professionalism and empathy.
  • High attention to detail and strong organizational habits.
  • Comfortable navigating multiple systems, including order management and CRM platforms.
  • Ability to manage multiple claims simultaneously in a fast-paced environment.
What We Offer:
  • A competitive salary package.
  • A permanent work-from-home setup.
  • Company equipment provided.
  • Internet stipends upon regularization.
  • HMO Coverage.
  • PTO credits and service incentive leaves.
  • Major spring and winter company live events.
  • Monthly employee appreciation virtual events.
  • Company-provided career skills training courses.
  • A company culture focused on personal and professional growth.

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