Customer Support Specialist

7 days ago

Manila, National Capital Region, Philippines UnifyCX Full time

We're always on the lookout for passionate individuals to help us shape the future of customer experience.

A culture that values collaboration, creativity, and diversity

Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that's leading the way in customer experience solutions.

With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Colombia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences.

Our Foundation: GlowTouch & Collective Solution

UnifyCX is born from the integration of GlowTouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions. To streamline our recruitment, job listings are available through our GlowTouch and Collective Solution career pages.

Explore Opportunities

Ready to join us? Check out our current openings below.

U.S., Colombia, Dominican Republic, Honduras,
Jamaica, and Philippines Opportunities

Scroll down for India Opportunities.

Position: Customer Support Specialist

Location: Metro Manila, Philippines

Job Id: 1651

# of Openings: 8

GlowTouch is growing and is looking for experienced Customer Support Specialists to join our motivated and ambitious team.

What Will You Do?

As a Customer Support Specialist, you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the client's digital marketing product suite to support their small business or non-profit.

In this position, you will:

  • Act as a first point of contact and work with a diverse group of small business owners to ensure their success with the client's products and services via telephone
  • Resolve technical and other support related inquiries and assist in escalations
  • Escalate complex issues to the appropriate team members for resolution
  • Provide feedback to leadership on defects and enhancements to improve the overall user/customer experience
  • Document customer interactions and maintain accurate records in our customer relationship management system
  • Educate customers on product features as well as online help resources
  • Educate and coach customers on products and services to enhance their online marketing strategy
  • Drive customer engagement to help our customers be more successful business owners
  • Provide remote support in a call-center environment while adhering to a consistent and committed schedule
Who You Are:

To be considered, candidates are expected to have the following:

  • Tech Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all Experience in online marketing is a plus
  • A People Person: You find it easy to make connections and empathize with others and can't imagine a job without interacting with people
  • Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so
  • A Small Business Supporter: You understand that small businesses are an essential part of the economy and like to help the small stand tall
  • An Opportunity Finder: When you know a product, you can identify ways for the customer to optimize their results. This includes making top notch product and service recommendations for add ons / upsells
Who We Are:

GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

"Putting People First" is not just a motto; it's who we are and what we do. We value our employees, customers, and communities. We don't hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.

Location: This role will be assigned in our Quezon City call center.

Education: Bachelor's degree or equivalent combination of education and experience.

Hours: Must be able to work flexible schedule if business requires – typical hours will be Mon-Fri regular US business hours.

Benefits: GlowTouch offers a comprehensive benefit package with HMO and life insurance on day 1.

GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.

COVID-19 considerations:

To keep our employees safe, masks are required, hand sanitizer and wipes are provided, and cubes are spaced to maintain a social distance of 6 feet.

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