Dedicated Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱4,000 - ₱8,000
Customer Service Representative

We are seeking a reliable and customer-focused individual to provide exceptional service to our clients.

This is an exciting opportunity to join us as a key point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this could be the perfect fit for you.

Main Responsibilities:
  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience
Requirements:
  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
  • Ability to work independently, manage time effectively, and meet service-level expectations

As a customer service representative, you will play a vital role in enhancing customer satisfaction and loyalty while working with a variety of clients across different industries.

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