Dedicated Customer Support Representative

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
About the Role

MCI specializes in delivering tailored solutions to meet diverse client needs. We are committed to excellence and innovation, making us a trusted partner in the industry.

As a Remote Customer Service Agent, you will assist customers with inquiries and provide excellent service. You will also contribute to high-impact projects with iconic brands.

This role requires strong English proficiency, both written and spoken. Previous call center experience and work-from-home experience are necessary.

You must possess excellent interpersonal skills, be able to multitask and self-manage effectively, and have a high-speed internet connection and an appropriate quiet work environment.

The ideal candidate will be highly motivated and dedicated, with a strong command of the English language, typing speed of 20+ WPM, and basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Main responsibilities include handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, and accurately documenting interactions and process claims.

The selected candidate will guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and program knowledge, maintain consistent attendance and adhere to scheduling requirements, and assist with other tasks as needed.

Key Requirements
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

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