Ecommerce Customer Service Representative

1 day ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱300,000 - ₱450,000
Customer Service Specialist

Avoid this role if you lack experience supporting SaaS or e-commerce platforms.

Candidates with knowledge of CRO best practices will be prioritized.

Overview

Our business offers flexible and cost-effective outsourcing solutions. Clients span various industries, using us for customer service, technical service, customer success, and back-office support.

The client is a leading optimization and personalization platform for Shopify brands. The platform offers an AI-powered visual editor to customize pages, tailor personalized experiences for multiple audiences, and add product recommendations and upsells through A/B testing. They work with thousands of Shopify brands and agencies.

Position

We are seeking a Customer Support Specialist to deliver prompt and high-quality responses to customer inquiries. You will understand each customer's unique needs, including business size, background, prior interactions, and goals, to offer personalized and insightful support. The ideal candidate is personable, detail-oriented, professional, with strong research skills and the ability to adapt to various requests beyond scripts.

Responsibilities
  • Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
  • Open and monitor tickets, escalating internally as needed
  • Understand customer context (business size, goals) to offer relevant and strategic support
  • Provide guidance on CRO best practices with support from CRO experts
Requirements
  • Excellent English communication skills: verbal, written, and reading (required)
  • 4+ years of experience in customer support (preferably in SaaS, eCommerce, or tech) (required)
  • 3+ years of hands-on Shopify experience (advantageous)
  • Experience with CRM/ticketing systems (advantageous)
  • Familiarity with conversion rate optimization (CRO) best practices
  • Team player in a fast-paced startup environment
  • Proactive, customer-first mindset with curiosity to understand the customer's business
  • Ability to problem-solve and provide thoughtful and accurate responses
Work Schedule

Full-time, remote work arrangement. 8 hours per day, 5 days a week.

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,500,000

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in ensuring exceptional customer experiences through timely and efficient resolution of customer inquiries.Key Responsibilities:Respond to customer phone calls, emails, and chats with...

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱14,500 - ₱17,600

    Customer Service Representative Job DescriptionWe are seeking a skilled and experienced Customer Service Representative to handle inbound and outbound calls, respond to emails, and provide excellent customer service.This role is ideal for individuals who enjoy working with customers, have strong communication skills, and can multitask with ease.

  • Customer Service for Ecommerce

    1 week ago

    Taguig, National Capital Region, Philippines TalentSync Training and Development Full time $104,000 - $130,878 per year

    Join the growing Customer Service team as a fulltime Customer Service Representative (Non-Voice Account) based in Taguig City, Metro Manila. In this role, you will be the primary point of contact for our e-commerce clients, providing exceptional customer service and support through various non-voice channels.What you'll be doingRespond to customer inquiries...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines AGS Health Full time ₱500,000 - ₱1,000,000 per year

    Company DescriptionAGS Health is the premier brand for healthcare revenue cycle solutions.We are an analytics-driven, technology-enabled organization that provides healthcare billing, coding, and customized analytics solutions to some of the nation's largest healthcare organizations. Our client success team is second-to-none in collaborating with clients to...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ELLA DL BEAUTY INC Full time ₱104,000 - ₱130,878 per year

    WE'RE HIRINGOnsite | BGC, TaguigFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVEDeliver exceptional support. We're hiring Customer Service Representatives to assist...

  • Remote Customer Service Expert

    2 days ago

    Taguig, National Capital Region, Philippines beBeeService Full time $9,600 - $13,200

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    12 hours ago

    Taguig, National Capital Region, Philippines Job Hiring and Ramp Alerts Full time ₱37,000 per year

    Company DescriptionWe create exceptional experiences for customers across various platforms, including online, phone, social media, and in-person. We offer a range of services such as logistics, fulfillment, acquisition, sales, customer care, and support to clients in diverse industries including automotive, financial services, healthcare, retail, and tech...

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled customer service representative to provide exceptional support and maintain high client satisfaction levels.Key ResponsibilitiesProvide excellent customer service through various communication channels, ensuring timely and effective resolution of customer inquiries and...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines ANT COLONY Full time ₱216,000 per year

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and...

  • Customer Service Representative

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱35,000 - ₱45,000

    About The PositionWe are seeking a detail-oriented and organized Customer Service Representative to process refunds, create shipping labels, and handle customer calls.