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IT Support Specialist

1 week ago

Makati City, National Capital Region, Philippines SPCE Corp Full time
About the Role

We are seeking a seasoned IT professional to manage and oversee our company's IT infrastructure. As an IT Support Specialist, you will play a pivotal role in ensuring the seamless operation of our systems, enhancing our technological capabilities, and supporting our growth.

The ideal candidate will possess excellent troubleshooting skills, strong organizational abilities, and effective communication skills to interact with all levels of staff and management.

Key Responsibilities:

  • IT Infrastructure Oversight: Maintain and optimize our IT infrastructure to support all operational aspects of the company.
  • Troubleshooting and Support: Resolve issues related to PCs, laptops, software, and hardware swiftly to minimize downtime and maintain productivity.
  • Employee Onboarding/Offboarding: Manage the setup and decommissioning of IT applications and systems for employees, ensuring seamless transitions.
  • License and Security Management: Administer and monitor IT licenses, and ensure all systems and software are compliant and secure.
  • Network Management: Perform tasks related to network architecture to enhance and secure our IT network.
  • Resource Management: Oversee office printing systems, routers, and manage mobile phone plans from procurement to billing.
  • Technical Recommendations: Assess and recommend technological upgrades for network, hardware, and software to support our growth and efficiency.
  • Vendor Management: Work with external IT vendors and service providers to ensure timely and standard-compliant services.
  • Disaster Recovery Planning: Develop and implement strategies for IT disaster recovery to minimize downtime and data loss.
  • IT Budget Management: Assist in planning and managing the IT budget to ensure resource allocation is cost-effective.
  • Compliance and Audits: Ensure IT systems are compliant with relevant laws and regulations and prepare for audits by maintaining thorough documentation.
  • Helpdesk Operations: Provide reliable IT support during office hours, addressing all IT related queries and issues.
  • Training and Development: Conduct IT training sessions to enhance staff understanding of company systems and improve security awareness.