Global Customer Experience Professional
7 days ago
A Little About Our Company
- We are a global team united by our desire to connect diverse people with common values for impact.
You will interact with customers across multiple channels to provide accurate information with empathy and professionalism.
- Handle customer consultation calls, troubleshooting, escalations, and complex investigations.
- Troubleshoot product or service-related issues by investigating root causes and ensuring timely resolution.
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Your Key Responsibilities:
- Proactively identify customer needs and offer solutions.
- Ensure proper and timely escalation of issues.
- Identify opportunities for process improvement.
- Work with external teams to stay updated on product knowledge.
- You are Curious and Authentic.
- An analytical thinker with attention to detail.
- Passionate about client satisfaction.
- Solutions focused and resourceful.
- 3+ years of member or customer support experience.
- Previous experience supporting SaaS products.
- Basic knowledge of cloud-based applications.
- Excellent communication skills.
- Able to understand and communicate complex topics.
This is a 3-month contract role with the possibility of extension. We expect you to be impact-driven and passionate about helping us grow.
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