Technical Support Professional with Global Focus

7 days ago

Tanauan, Calabarzon, Philippines beBeeProfessional Full time $54,000 - $65,100

At Turnitin, we're a recognized innovator in the global education space. Our team partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

We're seeking a Technical Support Professional with a global focus to join our team. As a key member of our Assessment Delivery Operations and Support department, you'll work closely with our Support, Development, and Product teams to deliver exceptional customer service.

The successful candidate will have 2 years of customer support experience and a strong working knowledge of Windows and Mac OS. They'll also possess an understanding of multiple integration paths and be able to configure integrations effectively. Strong technical writing skills are essential, as well as the ability to communicate complex technical information to non-technical stakeholders.

Key Responsibilities
  • Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
  • Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews.
  • Proactively support users of the Turnitin products, ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Benefits

We offer a competitive Total Rewards package that includes generous time off and health and wellness programs. Our remote-centric culture empowers you to work with purpose and accountability in a way that best suits you.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do:

  • Customer Centric - We put educators and learners at the center of everything we do.
  • Passion for Learning - We seek out teammates that are constantly learning and growing.
  • Integrity - We believe integrity is the heartbeat of Turnitin.
What We Offer

A comprehensive package that prioritizes your overall well-being, including:

  • Health Care Coverage
  • Education Reimbursement
  • Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays

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