Customer Advocate

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time $80,000 - $100,000
Global Customer Experience Lead

We are seeking a highly skilled and proactive professional to lead the development and implementation of our global customer experience strategy. This key role will drive satisfaction, loyalty, and operational excellence throughout the customer journey.

About Us

We are a rapidly growing e-commerce company at the forefront of the coffee equipment industry. Our goal is to deliver exceptional customer experiences that exceed expectations.

Key Responsibilities:

  • Develop and implement customer-centric strategies to drive growth and retention
  • Leverage data insights to inform decision-making and optimize customer journeys
  • Collaborate with cross-functional teams to ensure seamless execution and continuous improvement
  • Foster strong relationships with customers, stakeholders, and internal partners

Requirements:

  • Proven track record of success in customer-facing roles, preferably in e-commerce or related industries
  • Excellent leadership, communication, and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • Opportunities for professional growth and development

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