Customer Service Quality Manager
2 days ago
As a Customer Service Quality Manager, you will play a vital role in ensuring that our customers receive exceptional support. You will be responsible for reviewing conversations across various touchpoints, ensuring compliance with quality standards and guidelines.
Key Responsibilities
- Reviewing agent conversations to ensure compliance with quality standards and guidelines
- Maintaining audit, coaching, and performance logs
- Documenting audit observations and red flags
- Contributing to the development of training documentation and call calibration sessions
Requirements
- A minimum of 2 years of experience as a Quality Assurance Analyst in customer service or sales
- Data research skills and knowledge of data analysis
- Excellent analytical and problem-solving abilities
- Highly developed attention to detail and strong communication skills
Benefits
You will have the opportunity to work with a dynamic team, contribute to the growth and success of our company, and develop your skills in a supportive environment.
About Us
We are a leading provider of customer service solutions, dedicated to delivering exceptional results and exceeding customer expectations.
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