Customer Quality Manager

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

POSITION SUMMARY:

This position is located in the PH.  The Customer Quality Manager is responsible to drive the customer quality, satisfaction and retention using multiple quality processes and tools for a major OEM customer.  This roles is responsible for verifying and validating customer requirements to the product, resolving factory customer quality issues and to drive overall product quality improvements. Responsibilities also include negotiations on business critical matters by coordinating input with cross functional teams and driving solutions.

ESSENTIAL RESPONSIBILITIES:

• Coordinates sorting & rework activities at local 3rd parties considering speed, quality, cost.
• Leads the quality relationship with a major OEM customer
• Drives continuous product and test improvement by working with factory teams
• Communicates volume manufacturing quality performance, associated pareto and CIP with respect to the customer requirements – drives product pareto improvement
• Works with Account teams to interpret and drive customer quality product and process requirements
• Coordinates all other plans between teams to resolve product quality, reliability and performance issues in the factory
• Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
• Interacts with executives and/or major customers.  Interactions  involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers
• Initiates 8D root cause analysis & corrective actions, and insures timely closure of actions.
• Leads, supports or hosts (as necessary) customer audits, surveys and similar activities
• Responsible for managing customer product tactical details around pareto, CAPA, voice of customer, customer scorecard and working cross-functionally to drive improvement for the customer's product(s)
• Reviews Engineering Change Requests for customer approval requirements and submission (PCN)
• Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources.  Helps manage the escalation process internal to AE.
• Drives continuous improvement associated with SPC
• Other duties as assigned.

WORK ENVIRONMENT:

• Mostly standard office environment, sometimes noisy & busy manufacturing areas / labs, and clean-room environment.
• AE is a highly dynamic, technically challenging, and fast-paced work place.
• May need to travel, up to 10-20% of the time (domestic and/or international).

SKILLS:

• Ability to communicate effectively and professionally with a variety of internal and external customers.
• Requires the use of independent judgement, responsible actions and professionalism in all customer dealings.
• Ability to construct cross-functional project teams and complete programs on schedule.
• Ability to balance the requirements of performance, cost, and manufacturability
• Ability to solve complex technical and interpersonal problems
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Proven ability to successfully manage teams.
• Strong computer skills, including experience with all Microsoft Office products and SAP / Oracle - Enterprise Requirements Planning (ERP)
• Understands SPC and responds to associated data, charts and graphs
• Understands test criteria, associated results and opportunities for improvement

EXPERIENCE:

Essential:

· years of technical leadership experience

· years of experience in technical or quality management

·       Experienced with working in a fast paced, manufacturing environment

·       Experienced in plasma, data center, industrial, and medical industries or working with those customers

·       Experienced in working with a global team

Desirable:

·       Experienced with manufacturing quality or product quality or product design management

·       Experienced with manufacturing quality or product quality management

·       Experienced working with field service teams

·       Knowledgeable of SPC, Variation Control, and MSA or GR&R techniques

·       Knowledgeable of 8D & Root Cause Analysis Metodologies

·       Ability to utilize quality / lean tools in analyzing, solving, and discussing problems—e.g. histograms, run charts, control charts, parteto charts, etc.

·       Understanding of ISO 9001 quality systems and copy exactly requirements

EDUCATION:

Essential:

• Bachelors degree in Engineering / Science

Desirable:

·       Advanced Degree in Engineering / Science

·       MBA

·       Fluent in Japanese

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.  Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.