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Workforce Management Specialist
1 week ago
We are seeking a highly skilled Workforce Management Assistant Manager to join our team at Tasq Staffing Solutions. This role requires strong leadership and analytical skills to effectively manage contact center operations.
Key Responsibilities:- Lead a team of WFM Analysts to ensure seamless contact center operations.
- Develop and maintain accurate forecasting models to meet service goals.
- Create and update staffing models and resource plans to optimize efficiency.
- Design and implement effective scheduling processes to balance staff preferences and service demands.
- At least 2 years of experience in Workforce Management in a contact center environment.
- Proven expertise in scheduling and forecasting with a strong data-driven approach.
- Strong leadership and interpersonal skills to work effectively with cross-functional teams.
- Familiarity with workforce management software such as Blue Pumpkin/Impact 360 or Aspect eWFM.
- Able to work independently with minimal supervision and adapt to changing priorities.