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Workforce Management Specialist

1 week ago

Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

Pursue a Career as a Real Time Workforce Lead

We're looking for a seasoned and effective leader to join our Workforce Management team as a Real Time Workforce Lead. In this role, you'll have the opportunity to lead a team of associates, drive business growth, and improve operational efficiency.

About the Job

As a Real Time Workforce Lead, you'll be responsible for overseeing the daily operations of the team, including coaching and developing associates, managing performance, and making strategic decisions to drive business outcomes. You'll work closely with cross-functional teams to ensure alignment and collaboration across the organization.

Key Responsibilities:

  • Lead and motivate a team of associates to achieve business objectives
  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Collaborate with other departments to ensure successful team performance