
Business Development Associate
2 days ago
About the Role
This role is focused on supporting customer interactions, processing sales orders, and ensuring high levels of service to drive positive customer experiences.
Key Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Support customers with web orders, product availability, pricing, order status, and delivery tracking.
- Process sales orders and enter accurate customer data into CRM and ERP systems.
- Follow up on inbound leads and quote requests to convert interest into sales opportunities.
- Collaborate with cross-functional teams to ensure smooth order execution and customer satisfaction.
- Maintain accurate customer records and provide administrative support related to sales transactions.
Requirements
- 1–3 years of experience in inside sales, customer service, or a related B2B role.
- Excellent communication skills in English – both verbal and written.
- Strong attention to detail, organizational skills, and ability to manage multiple tasks.
- Familiarity with CRM and ERP systems (Salesforce, Netsuite, or similar platforms) preferred.
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