Real Estate Technical Liaison

7 days ago


Rizal, Philippines beBeeCareer Full time $6,600 - $8,400
Job Description

  • Deliver exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.
  • Manage multiple communication channels at once, building client-facing responses without relying solely on templates.
  • Support Clients: Serves as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assists users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
  • Process Oriented: Follow a standard operating procedure for issue resolution, while maintaining a high level of professionalism and real estate-specific knowledge to support client retention
Requirements:
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English—able to write your own professional replies
  • Comfortable multitasking across chat, email, and task tools
  • Quick to learn new systems and troubleshoot on your own
  • Organized, reliable, and detail-oriented
Nice to Have:
  • Real Estate Support
  • Understanding of CRM Tools and MLS Systems
  • Familiarity with platforms like Intercom, Dialpad, Salesforce, or Google Workspace
What We Offer:
  • Competitive compensation and clear growth potential based on performance
  • Fully remote work with long-term opportunities
  • Collaborative, high-performing team that values your input and autonomy


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