Expert Business Navigator

As a Business Support Specialist, you will play a pivotal role in providing exceptional remote support to entrepreneurs and small businesses navigating business incorporation, accounting, and compliance in Australia.

Through proprietary software and AI, along with a focus on customer satisfaction, we make the back-office easy for micro SMEs.

We operate three distinct business segments:

1. Corporate Secretary: Automating company incorporation, secretarial, filing, nominee director, mailroom, and immigration processes via custom online robots and digital platforms. We are market leaders in Singapore with a significant market share of new business incorporations.
2. Accounting & Bookkeeping: Redefining what it means to do accounting, bookkeeping, tax, and payroll thanks to our proprietary ledger, AI tools, and exceptional customer service.
3. FinTech Payments: Overcoming key challenges for entrepreneurs by offering digital banking services to new businesses.

Our team has grown significantly since launching in 2017, now boasting around 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. We have approximately 500 staff members with an intact startup mindset.

Recently, we raised Series B financing off the back of >70% compound annual growth in revenue over the last five years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest-growing companies in Asia.

Backed by world-class investors, we are on track to become one of the few cash flow-positive, tech-enabled unicorns based out of Singapore.

As a Business Support Specialist, you'll be the frontline voice for our clients - helping entrepreneurs and SMEs seamlessly navigate business incorporation, accounting, audit, and compliance in Australia. This is a fully remote role where you'll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:

• Multichannel Support:
  • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
  • Guide clients through our digital platforms (e.g., onboarding, document submissions).
• Problem Solving:
  • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
• Collaboration:
  • Work closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
• Continuous Improvement:
  • Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirements:

• Great Communication: Outstanding English (written and spoken).
• Tech-Savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
• Remote-Readiness: Self-motivated with a quiet workspace and stable internet connection.

Preferred Qualifications:

• Basic knowledge of Australia's business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

The Interview Process:

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than three weeks from start to finish.

HR Screening: A ~30 minute chat with TA for initial HR Screening.

Case Study: A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career Deep Dive: A 30~60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural Fit Assessment: A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + Reference Interviews: We'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.

Requirement for Background Screening: Please be aware that we are a regulated entity and as such are required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify education, criminal history, political exposure, bankruptcy, or adverse credit history. We will ask for your consent before conducting these checks.

Some other great things about working with us...

Humility and Kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You'll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.
Financial Benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal Growth: You'll get a lot of responsibility and autonomy at our organisation - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave, you leave as a more well-rounded person and professional.

Background Checks: Please note that we will conduct background checks on all staff members depending on their role. This includes verifying education, employment history, and any other relevant information. You will be asked to provide consent before these checks are conducted.