Business Analyst

5 days ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time $104,000 - $130,878 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

The Role
Vocus is seeking business analyst for Consumer team to play a pivotal role in delivering key projects.

Key responsibilities

Collaborate with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements.

Translate complex concepts into clear, actionable requirements and processes.

Facilitate workshops, interviews, and walkthroughs to elicit business needs and pain points.

Work closely with architects, engineers, and project managers to align business needs with technical solutions.

Maintain detailed documentation and version control of all artefacts and analysis outputs.

Document current-state (as-is) and future-state (to-be) processes.

Drive process improvement by documenting such areas of improvement and initiating discussions and/or by ensuring the proposed solution addresses such areas.

All Other Duties As Directed By The Company.
What you'll bring

Above 2 years of comprehensive BA experience.

Strong stakeholder management and negotiation skills

Strong BA and process documentation skills

Expert at user story mapping, persona-based requirement gathering

Understanding of BPMN

Understanding of BABOK tools

Experienced in Power, Gas, Electricity or Telco domains

Demonstrated ability to build trust, collaborate, and influence across business and technical teams.

Strong verbal and written communication skills.

Confident operating at both strategic and operational levels,

Demonstrated ability to manage competing priorities, navigate ambiguity, and support continuous improvement.

Join the A-Team and experience the A-Life

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