Renewal Solutions Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeIdentitySecurity Full time $100,000 - $120,000

About Identity Security: Our company is a leader in securing identities through intelligent, centralized authorization. Leveraging AI-powered intelligence, our cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. This platform enables organizations to discover all identities, assign appropriate access levels, detect irregularities, and respond to threats in real-time.

The Senior Renewals Manager role involves the day-to-day management of assigned customer accounts. This includes collaborating with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. The focus is on recurring revenue and software asset management in assigned accounts.

Key Responsibilities:
  • Develop strong relationships with customers to promote retention and loyalty.
  • Understand complex software quoting and Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  • Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
  • Proactively manage customer relationships to ensure positive experiences.
Desired Skills and Experience:
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions is a plus.
  • Ability to understand high-level technical aspects of the product and provide business and technical solutions to help customers optimize use of the solution.

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