Remote Customer Experience Agent

3 days ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Exceptional Customer Service Agents are sought to deliver top-notch support to diverse clients.

Job Description:

MCI is a leading Business Process Outsourcing company specializing in tailored solutions. Our commitment to excellence and innovation has established us as a trusted partner. We're looking for enthusiastic Remote Customer Service Agents to assist with customer inquiries and provide excellent service. In this role, you'll contribute to high-impact projects with iconic brands. If you thrive on creating memorable experiences and possess strong English proficiency, we'd love to hear from you.

As a key member of our team, you'll be responsible for handling inbound and outbound calls professionally and efficiently. You'll research and retrieve information across systems to support customer needs, accurately document interactions, and guide customers through options to find the best solutions.

Key Responsibilities:

  • Handle customer calls professionally and efficiently
  • Resolve customer issues effectively
  • Research and retrieve information across systems
  • Accurately document interactions
  • Guide customers through options to find the best solutions
Required Skills and Qualifications:

We're seeking candidates with prior call center experience, work-from-home experience, and strong command of the English language. You should have a high school diploma or equivalent and typing speed of 20+ WPM. Familiarity with Windows operating systems and basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) are also required.

Candidates must reside within 80km of our office and have a high-speed internet connection. They should also be able to multitask and self-manage effectively.

Benefits:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a range of allowances and performance bonuses.

Our benefits include HMO coverage plus a dependent, dental coverage, free meal during training, career growth and learning, and employee shuttle services. We also offer opportunities for growth and promotion and regular company retreats and off-site events.

What You Can Expect from MCI:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Others:

At MCI, we're committed to creating an environment where every employee feels valued. We believe in diversity and equal opportunity employment. All employees share in the responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

Thank you for considering this exceptional opportunity. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.

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