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Business Development Manager

1 week ago


Cebu City, Central Visayas, Philippines Tier1usa Full time

About the Role:

The Client Partnership Manager is a key member of our team, responsible for fostering and maintaining client-XP partnerships that drive growth and innovation within Tier1usa. This role requires exceptional negotiation, relationship building, and strategic planning skills to facilitate collaborative opportunities and enhance market presence.

Key Responsibilities:
  • Clients and Crisis Management: Understand clients and partnerships well enough to step in during emergencies and ensure clients are covered even when unforeseen circumstances arise.
  • People and Relationship Development: Cultivate lasting relationships, understand clients' business and personal strategies to align executive partner capabilities and resources.
  • Business Acumen and Strategic Planning: Determine how Tier1usa and their XP can help clients reach their goals while optimizing partnership benefits.
  • Negotiation Skills: Prioritize Tier1usa's business interests and profitability while seeking mutually beneficial outcomes for both Tier1usa and the client.
  • Critical Thinking and Problem-Solving: Evaluate different options to make sound judgments for all parties involved.
  • Communication Skills: Foster client engagement and trust through effective communication.
  • Conflict Resolution: Resolve conflicts diplomatically, fostering positive outcomes and maintaining productive relationships.
  • Leadership: Lead by example, providing guidance, direction, and support to team members, fostering a culture of collaboration and accountability.
  • Global Experience: Navigate cultural nuances and manage partnerships on a global scale, supporting clients across countries and time zones.
  • Operations and Client Relationship Experience: Combine operational expertise with client relationship management to optimize processes and enhance client satisfaction.
  • Performance Management and Accountability: Set clear goals, track metrics, and hold individuals and teams accountable for results.
  • Adaptability and Flexibility: Thrive in a fast-paced, evolving environment, adjusting strategies as needed for success.
  • Relationship Management: Cultivate relationships with key stakeholders, including XPs and clients, fostering trust and collaboration.
  • Support and Development: Provide resources, training, and support for EAs to consistently deliver high-quality services.
Requirements:
  • Bachelor's degree: In business, marketing, or a related field required.
  • Master's degree: MBA or equivalent advantageous.
  • Minimum 2 years experience: Interfacing with foreign stakeholders, preferably American.
  • Strong coaching skills: And dedication to professional development.
  • 2 years people handling experience: In a managerial capacity.
  • Excellent English communication and presentation abilities: Essential for this role.
  • Proficiency in building skills and growing talent: Through individualized development plans.
  • Skilled in cross-functional stakeholder management and employee performance management: Required for success in this position.
  • Ability to conduct root-cause analysis (RCA) and create action plans: Based on findings.
  • Willingness to work night shifts and rotating schedules: Flexible working arrangements are necessary.
  • Proven track record in partnership management and business development: Demonstrated ability to drive growth and innovation.
  • Exceptional negotiation and contract management skills: Key assets for this role.
  • Strong strategic thinking abilities: With a focus on market trends and collaboration opportunities.