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Business Development Manager
1 week ago
About the Role:
The Client Partnership Manager is a key member of our team, responsible for fostering and maintaining client-XP partnerships that drive growth and innovation within Tier1usa. This role requires exceptional negotiation, relationship building, and strategic planning skills to facilitate collaborative opportunities and enhance market presence.
Key Responsibilities:- Clients and Crisis Management: Understand clients and partnerships well enough to step in during emergencies and ensure clients are covered even when unforeseen circumstances arise.
- People and Relationship Development: Cultivate lasting relationships, understand clients' business and personal strategies to align executive partner capabilities and resources.
- Business Acumen and Strategic Planning: Determine how Tier1usa and their XP can help clients reach their goals while optimizing partnership benefits.
- Negotiation Skills: Prioritize Tier1usa's business interests and profitability while seeking mutually beneficial outcomes for both Tier1usa and the client.
- Critical Thinking and Problem-Solving: Evaluate different options to make sound judgments for all parties involved.
- Communication Skills: Foster client engagement and trust through effective communication.
- Conflict Resolution: Resolve conflicts diplomatically, fostering positive outcomes and maintaining productive relationships.
- Leadership: Lead by example, providing guidance, direction, and support to team members, fostering a culture of collaboration and accountability.
- Global Experience: Navigate cultural nuances and manage partnerships on a global scale, supporting clients across countries and time zones.
- Operations and Client Relationship Experience: Combine operational expertise with client relationship management to optimize processes and enhance client satisfaction.
- Performance Management and Accountability: Set clear goals, track metrics, and hold individuals and teams accountable for results.
- Adaptability and Flexibility: Thrive in a fast-paced, evolving environment, adjusting strategies as needed for success.
- Relationship Management: Cultivate relationships with key stakeholders, including XPs and clients, fostering trust and collaboration.
- Support and Development: Provide resources, training, and support for EAs to consistently deliver high-quality services.
- Bachelor's degree: In business, marketing, or a related field required.
- Master's degree: MBA or equivalent advantageous.
- Minimum 2 years experience: Interfacing with foreign stakeholders, preferably American.
- Strong coaching skills: And dedication to professional development.
- 2 years people handling experience: In a managerial capacity.
- Excellent English communication and presentation abilities: Essential for this role.
- Proficiency in building skills and growing talent: Through individualized development plans.
- Skilled in cross-functional stakeholder management and employee performance management: Required for success in this position.
- Ability to conduct root-cause analysis (RCA) and create action plans: Based on findings.
- Willingness to work night shifts and rotating schedules: Flexible working arrangements are necessary.
- Proven track record in partnership management and business development: Demonstrated ability to drive growth and innovation.
- Exceptional negotiation and contract management skills: Key assets for this role.
- Strong strategic thinking abilities: With a focus on market trends and collaboration opportunities.