Commercial Operations Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeProductivity Full time ₱500,000 - ₱1,000,000
Job Overview
We are seeking a highly organized and detail-oriented commercial operations specialist to manage the execution of commercial rates setup and other operational tasks based on established procedures.

Your Key Responsibilities:
  • Execute commercial rates setup and other operational tasks within SLAs.
  • Understand merchant specific requirements and conduct checks accordingly.
  • Monitor issues and conduct daily quality control tasks.
  • Provide support for markets with accuracy and promptness to meet SLAs.
  • Properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution.
  • Support testing and QAs for new operations processes.

Essential Skills and Qualifications:
  • 1-3 years experience in an operations role, preferably in e-commerce industry.
  • Maintain a thorough understanding of the latest SOPs and any updates or revisions.
  • Strong attention to detail and ability to clarify and understand changes and deviations of processes.
  • Good communication skills with a strong customer focus.
  • Basic analytical and troubleshooting skills, able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis.
  • Demonstrated proficiency in using Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

About This Role:

This is a unique opportunity to join our team and make a meaningful contribution to our operations function.

You will have the chance to work closely with cross-functional teams to drive business growth and improvement.

In this role, you will be responsible for executing commercial rates setup and other operational tasks based on established procedures.

You will also have the opportunity to develop your skills and knowledge in areas such as process improvement, data analysis, and problem-solving.

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning.

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